Terms of Service
Zuletzt aktualisiert:
General terms for business customers using edel in Switzerland, Germany and Austria.
Version of 30 September 2026
For existing contracts, the advance notice rule in Section 8 applies. Publishing this version does not replace any required notice of changes.
Product notice
edel is a product and service name of Asemly GmbH, Blumenfeldstrasse 15, 8046 Zürich, Switzerland. edel is not a separate legal entity.
Provider
Asemly GmbH
Blumenfeldstrasse 15
8046 Zürich, Switzerland
Email: info@asemly.ch
UID: CHE-425.676.931
1. Scope
These terms apply exclusively to contracts between Asemly GmbH and business customers in Switzerland, Germany and Austria concerning the use of edel as a cloud or on premises solution. Conflicting customer terms do not apply.
2. Service
Asemly provides edel as software as a service or as an on premises option. The scope of service is defined in the applicable offer or contract.
3. Contract and term
A contract is concluded when an offer is accepted or an online order is completed. Contracts renew automatically unless terminated within the agreed notice period.
4. Prices and payment
Prices are stated excluding VAT in CHF or EUR. Payment is due within 30 days. In case of late payment, access may be suspended and default interest may be charged.
5. Use
The customer may use edel only for its own business purposes. Distribution, resale, sublicensing and reverse engineering are prohibited. For on premises operation, the customer is responsible for infrastructure, security and backups.
6. Availability
Cloud service: 99.5 percent annual average availability under the SLA.
On premises: availability is the customer's responsibility.
7. Support
Support is provided under the selected plan. There is no entitlement to response or resolution times beyond that plan.
8. Changes
Asemly may adjust functions, prices and these terms. Changes are announced at least 30 days in advance. If a change materially disadvantages the customer, the customer may terminate for cause.
9. Rights
All rights in edel remain with Asemly. The customer receives a nonexclusive, nontransferable right of use for the contract term. Asemly may use customer feedback without charge.
These terms do not permit any use of Google user data beyond the limits described in the privacy policy. This also applies to feedback, external integrations and customer-owned API keys. Applicable Google requirements and Edel’s responsibility remain in effect.
10. Data protection
Personal data is processed under the privacy notice and applicable data processing agreement.
Cloud service: Edel’s primary hosting, document storage and default AI processing are in Switzerland. Customer-selected external services and some provider support or operational activities may involve processing outside Switzerland.
On premises operation: the customer is responsible for its environment.
11. Confidentiality
Confidential information may not be disclosed without permission unless required by law.
12. Warranty
The software is provided as is and according to the current state of technology. No guarantee is given for specific outcomes or uninterrupted operation.
13. Liability
Liability is unlimited only for intent, gross negligence and personal injury.
Otherwise, liability is limited to the fees paid during the previous 12 months. Liability for indirect loss, data loss or lost profit is excluded to the extent permitted by law.
14. Third party software
External integrations are governed by their own terms. Asemly is not responsible for their operation.
These terms do not permit any use of Google user data beyond the limits described in the privacy policy. This also applies to feedback, external integrations and customer-owned API keys. Applicable Google requirements and Edel’s responsibility remain in effect.
15. Export controls
The customer complies with all applicable export control and sanctions rules.
16. Termination
Ordinary termination takes effect at the end of the applicable term.
Termination for cause is available in case of a material contractual breach.
17. Force majeure
Asemly is not liable for events outside its reasonable control.
18. Governing law and venue
Swiss law applies, excluding conflict of laws rules and the United Nations Convention on Contracts for the International Sale of Goods. The courts of Zurich have jurisdiction.